Blue Facility Services understands that the key to a successful cleaning service is clear communication. Working closely together to achieve a common goal is the basic element of our journey, ensuring that the professional relationship is the best it can be.

Quality is important to our business because we value our customers. Our main priority is to understand the interests and needs of our customers so that we can provide quality cleaning services that exceed our customers’ expectations at all times. We are adaptable, innovative, and responsive.

The objectives of this company are set out in the Business Plan. Objectives for individual jobs are to carry out the works to the satisfaction of the client and in accordance with the contract as agreed with the client.

We are committed to permanent learning and constant improvement, attention to detail, to exceed our goals. Moreover, we have established a Quality Management System which provides a framework for measuring and providing effective and innovative solutions to give customers the best experience by the use of quality procedures which will be operated to meet or exceed the requirements of ISO 9001.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

• Regular gathering and monitoring of customer feedback
• A customer complaints procedure
• Selection and performance monitoring of suppliers against set criteria
• Training and development for our employees
• Measurable quality objectives which reflect our business aims

The Quality Manager is responsible for monitoring the quality system and reports regularly to the Managing Director on the system’s implementation, status, and effectiveness. Our internal procedures are reviewed regularly.

Mauricio Moura Cabral Junior
CEO, Blue Facility Services Pty Ltd.